Deer Creek Nursing & Rehab
Frequently Asked Questions
Find answers to frequently asked questions about our Deer Creek Nursing & Rehab skilled nursing facility in Wimberley, Texas.
Getting Started
How to begin your journey at Deer Creek Nursing & Rehab.
Insurance & Billing
Learn more about accepted insurances and payment methods.
Healthcare Services
Learn more about our rehab and nursing services.
Amenities
Find out about amenities like dining info, activities, and comforts of home.
Policies
Learn more about our policies.
Questions & Concerns
How to contact us regarding concerns or questions.
Getting Started
Who should I call to get started?
Our team of professionals is ready to assist with your recovery after a surgery, illness, or injury. We will provide you with individualized plans of care to get you back to your highest level of function and independence.
Call us today and speak to one of our friendly professionals. We can’t wait to meet you!
What articles of clothing should we bring?
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.
Insurance & Billing
Will Medicare cover my stay in the facility?
Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid, VA benefits, and various insurances.
Healthcare Services
What healthcare services does Deer Creek offer?
We offer 24-hour skilled nursing, complex wound and tube management, diabetes management, restorative nursing, pain management, and more. Please visit our Services page to learn more about our offerings.
Does this facility offer rehabilitation?
Yes, we offer on-site rehab therapies including physical therapy, speech therapy, and occupational therapy. We are one of the only post acute centers in the area to have a full-time speech therapist on staff.
Amenities
Will my loved one’s room have a television?
All of the rooms currently feature free cable television. However; feel free to bring in your own television from home. Please consult with our maintenance director to ensure proper placement according to county fire codes.
Will my loved one have telephone access?
All of the rooms currently feature a telephone hookup. Please inquire about service activation. However; feel free to bring in your cell phone.
Will my loved one have internet access?
WiFi Internet is provided for residents and their guests.
Who do I talk to about food preferences?
Upon admission, our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.
Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.
Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
[FACILITY NAME]
Attn: ___________________ Room No. _____
[ADDRESS]
Do your offer activities?
Yes, our activities program provides a positive, uplifting atmosphere filled with opportunities to socialize and be active. We are proud to offer a daily schedule to keep residents as active and sociable as they’d like to be. We always welcome friends and family to attend our special events. Learn more about our activities program by visiting our Amenities page.
Policies
Is smoking permitted in the facility?
For the safety and welfare of all residents and staff, we are a non-smoking facility. There are designated smoking areas in outdoor areas.
Where should I park when I come to visit?
There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.
Questions & Concerns
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.